Refunds will not be given under any circumstances. This reimbursement is only available to customers who notified us of a dead-on arrival within the two hours period or communicated the difficulties their reptile experienced within the first 10 days. If a replacement cannot be found, we will issue the amount paid in credit which can then be used when the customer wishes. We will also cover the courier costs due to the distress. If the animal sadly passes or was dead on arrival, multiple reptiles of the same species & equal value, will be selected for customers to choose a suitable replacement. All Animals are sold with our business card containing my personal mobile number - There is no excuse for delayed contact. In the rare event that your animal arrives deceased or appears to be lethargic, please contact us immediately with photo/video evidence so we can help remedy the issue as quickly as possible. NOTE, the health guarantee will only cover animals that have been quarantined during this period! If using a courier service, remember to message us within two hours of arrival for this to be valid. The health of our animals is the number one priority.Īll available Reptiles will have been eating, shedding & defecating as expected for the species, since hatching, and unless otherwise clearly stated in the listing, have never exhibited any issues.Īll of our reptiles are sold with a 10-day health guarantee. We are not responsible for a gecko dropping its tail during transit. If using a courier, please contact us within 2 hours of arrival to validate for your 10-day health guarantee. No animals will be shipped until full payment is received. Ridgeway couriers (£60 up to Newcastle, £80 from Newcastle up to & incl Dundee)Ĭourier fees need to be paid before we can book you on to an appropriate run. Reptimove (£40-50 Mainland, £60 Scotland) If you do not qualify for this, we can arrange one of the following couriers who travel the UK once monthly: A full refund would be given.Ĭollection is available from Ware, Hertfordshire & the IHS or SRAS shows.Ĭustomers within a 40-mile radius of Ware, Hertfordshire, are eligible for deliveries throughout the week for a small fee. We have the right to cancel a transaction at any given point if we feel a customer isn’t fully committed to providing the best care for our reptiles. If unable to do so, we should be contacted at the earliest opportunity to arrange a new date.įailure to contact us will result in us re-listing the reptile and forfeiting your down payment. Once agreed to, payments need to be made on the agreed dates. Payment plans can be arranged on a personal basis situation for Reptiles over £100. The welfare of our animals is most important.Ĭustomers will be asked to provide proof of housing and exhibit a basic knowledge for the species before a sale is made.Īll animals will be delivered with a genetics sticker stating their ID, morph, hatch date & sex.Ĭustomers who have placed deposits will receive regular updates and are welcome to use any photos we provide If posting on social media, please give credit.Ī 20% non-refundable deposit will hold the reptile of your choice. By purchasing a reptile from Wacky Exotics, you are acknowledging that you have understood and agree to the conditions listed below.
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